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Common Issues & Troubleshooting

Antivirus Deletes Clone Hero

Some antiviruses don't like unverified programs and may mark the game as a threat. This is a false positive. You will need to navigate to your Virus Chest in your antivirus software and restore your .exe file, as well as any other Clone Hero files it may have removed. Once that is complete, navigate to your privacy settings or scan settings and exempt your Clone Hero folder from being scanned. Below is an example using Avast.

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Songs Not Scanning

Songs not scanning can be caused by a number of reasons. First you should confirm that you are using the correct directory for your song folder. The easiest way to do this is to open Clone Hero, go to Settings, and click "Open Default Songs Folder" - this will open the correct path in your file explorer. If your songs are not there, move them where you put them to that folder. 

Next, confirm that you have no archives in that folder. Enable File Extensions and confirm that the files you placed in the songs folder are not zip rar 7z or any other type of archive format. If they are, you must extract the folders contained in them.

Additionally, ensure that all songs are contained in their own folder. You cannot have multiple songs in one folder, that is, every song must have only 1 notes.chart or notes.mid and only 1 song.ini.

Lastly, if you are on windows and you picked the portable installation type, ensure that you did not install your game in a protected folder location. If you did, you must move the folder to a non protected location such as C:\Games or C:\Clone Hero.

Unidentified Developer Error on Mac

If you are unable to execute the dmg downloaded because Mac is warning that it is from an unidentified developer, follow this solution from the official Apple support site.

Play Protect Issues With the Android Version

Having trouble installing the APK? Open the Google Play Store, open the menu and navigate to Play Protect. From there disable "Scan Device for Security Threats" and then try installing the APK again. Don't forget to reactivate Play Protect once CH is installed.

Completely Clearing Controls Using the Registry

If the game isn't responding to assigned inputs and you're completely sure that the issue isn't coming from outside of it, you can try completely resetting your controls by deleting the game's registry entries.
Note that not being able to navigate the menu or assign buttons doesn't mean you have to do this. Please check other pages on this wiki or ask in our Discord before doing this!

  1. Close the game.
  2. Press the Windows key and R together.
  3. Enter regedit into the Run window that opens.
  4. Navigate to Computer\HKEY_CURRENT_USER\Software\srylain Inc
  5. Right click on the Clone Hero folder and select Delete.
  6. Start the game and your issue may be fixed.

DO NOT MESS WITH ANYTHING ELSE IN THE REGISTRY. DELETING THE WRONG FILE MAY MESS UP YOUR OPERATING SYSTEM!

Why is my game loading pong?

There is an April Fools easter egg in v1.0 that enables this special mode. You can turn it off (or enable it any time) by entering the following fret combination on the main menu:

yellow-fret.webporange-fret.webporange-fret.webporange-fret.webporange-fret.webp

( Yellow | Orange | Orange | Orange | Orange )

For 6 fret guitars the combination is: B3 W2 W2 W2 W2

Why is my game flipping the fret board while I play a song? 

This is an April Fools easter egg in v0.23 that enables the special mode "note bomber." You can turn it off (or enable it any time) by enter the following fret combination on the main menu:

yellow-fret.webpblue-fret.webporange-fret.webporange-fret.webpblue-fret.webpyellow-fret.webpyellow-fret.webporange-fret.webp

( Yellow | Blue | Orange | Orange | Blue | Yellow | Yellow | Orange )

For 6 fret guitars the combination is: B3 W1 W2 W2 W1 B3 B3 W2

Note: This easter egg is for v0.23 only and is not available in v1.0

My game is stuck in a windowed fullscreen mode and the fullscreen settings in my options is not having any effect.

This is an effect of windows that can cause apps to be stuck in a windowed mode and not respond to game directives. To resolve this, bring the Clone Hero window into focus and press ALT+Enter.

The profile menu is blank or filled with Test options

This can be caused by insufficient permissions, especially if you installed the game in portable mode. Running the game as admin may solve the issue. 

If this doesn't help, you likely have OneDrive installed on your computer, and its Files On-Demand feature is messing with the default game directories due to files being removed from disk after being backed up. There are a couple options to avoid this issue:

Option 1: Exclude Clone Hero's folder from Files On-Demand

  1. Go to your Documents and find the Clone Hero folder.
  2. Right-click it and select Always keep on this device.

Option 2: Disable Files On-Demand

  1. Right-click OneDrive's tray icon in the bottom-right of the taskbar, then open its settings (hit the gear, then select Settings).
  2. Go to the Sync and back up tab and expand the Advanced settings section.
  3. Select Download all files now under Files On-Demand.
  4. Wait for all files to finish downloading.
  5. If desired, uninstall OneDrive completely.
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